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Bulgarian Got Questions?
Wholesale & partnerships
Do you offer wholesale pricing?
No, but we do offer wholesale partnerships to retail stores. Please contact us for more inquiries about retail and wholesale partnerships.
Do you partner with retailers and resellers?
Yes. Contact us for partnership inquiries.
Shipping
What shipping carriers do you use?
Speedy, Econt, DHL, and others.
Which countries or regions do you ship to?
All of Bulgaria.
Do you offer international shipping? If yes, are there any countries you do not ship to?
We do not offer international shipping.
What is your standard processing time before orders are shipped?
1 business day.
Do you ship orders on weekends or holidays?
Shipping is carried out according to the courier company's working schedule on those days.
What shipping methods are available?
Standard delivery via courier service.
How long does delivery take:
According to the standard delivery terms of the courier company.
Do you offer same-day or next-day delivery? If yes, under what conditions?
No.
How are shipping costs calculated?
According to the courier company's terms
Do you offer free shipping? If so, under what conditions?
Free shipping on orders over 69 BGN.
Do you provide tracking numbers?
No.
Returns & Refunds
What is your return policy?
We do not offer returns.
Payment
What payment methods do you accept?
We accept Apple Pay, Visa, Mastercard.
Do you accept Apple Pay?
Yes.
Do you accept Visa?
Yes.
Do you accept Master Card?
Yes.
Do you accept Google Pay or PayPal?
No.
Bundles
Do you offer discounted bundles?
Yes, we have curated bundles at a better value than buying individually.
Can I create my own custom bundle?
Currently, you can only choose the flavour of the lip balm and toothpaste. Custom bundles may be offered in the future.
Is gift packaging available?
Not at the moment, but it’s something we’re exploring.
Lipbalms
What ingredients are used in the lip balms?
Natural oils, waxes, and herbal extracts. No synthetic fragrances or preservatives
Are your lip balms vegan?
They may contain beeswax. Please check the product label for each variant.
Do they have a tint or are they clear?
They are clear and focus on hydration and protection.
Toothpaste
Does the toothpaste contain fluoride?
No, it’s fluoride-free and made with natural ingredients.
Is it safe for sensitive teeth or gums?
Yes, the formula is gentle and suitable for daily use, even for sensitive mouths.
What flavor is the toothpaste?
It depends on which flavour you order, there are: mango, mangosteen, charcoal, clove, coconut, mint and mango. There are many flavours but they all have a refreshing minty taste.
Inhalers
What are Thai herbal inhalers used for?
They help relieve nasal congestion, boost alertness, and provide a refreshing herbal aroma.
Are the herbal inhalers safe for daily use?
Yes, they are made from natural essential oils and herbs and can be used multiple times a day.
Can I take the inhaler on a plane?
Yes, it’s travel-size and TSA-compliant.
